1. Shipping Area

We ship to locations within the following countries:

• United States
• United Kingdom
• France
• Australia
• Canada
• Portugal
• Spain
• Germany
• Italy
• United Arab Emirates
• Sweden
• Norway
• Ireland
• Netherlands
• Belgium
• Austria

2. Postage

• Free shipping on orders over $30.
• Orders under $30 will incur an additional shipping charge of $3.90.

3. Processing Time

Orders will be shipped within 24 hours after placing the order (Monday-Friday). In very few cases, if we can't ship within 24 hours, we promise to ship within 2 business days. The carrier used is FedEx.

4. Delivery Times

• United States: 5-10 business day.
• United Kingdom: 4-6 business day.
• France: 4-6 business day.
• Australia: 5-10 business day.
• Canada: 7-12 business day.
• Portugal: 5-8 business day.
• Spain: 5-8 business day.
• Germany: 5-8 business day.
• Italy: 5-8 business day.
• United Arab Emirates: 5-10 business day.
• Sweden: 6-10 business day.
• Norway: 8-10 business day.
• Ireland: 6-10 business day.
• Netherlands:6-10 business day.
• Belgium: 6-10 business day.
• Austria: 5-8 business day.

Any delivery dates provided by Kiddiezoom are estimates. We will send you an email when your order has shipped, and you can review your order and shipping & handling information in your Kiddiezoom account if you are registered.

If you haven't registered on our site, you can also track your order here(https://www.17track.net/en) using your tracking number.

If you have not received your express delivery within fifteen working days, or if you want to know more about transportation issues, please contact us at shopify01@kiddiezoom.com. We will get back to you within 24 hours.