Unconditional Refund

Within 7 days of receiving your order, if you are not satisfied with the product for any reason, you may return the unused item in its original condition and packaging for a refund. Please email Shopify01@kiddiezoom.com to request a return authorization number. Customers are responsible for return shipping costs.

Your satisfaction is our top priority, and we strive to make your experience at kiddiezoom.com as convenient as possible. We value your feedback, so feel free to reach out to us at Shopify01@kiddiezoom.com.

Refunds and Returns for Conditions

Within 30 business days, if the product has any of the following issues, we will allow for a refund or exchange (provided the product has not been damaged or disassembled):

1. The product cannot be used.
2. The product does not match the description on the website.

If you meet the above criteria, please record a video to demonstrate that the product is not functioning and send it to Shopify01@kiddiezoom.com. Once we confirm that the product is defective, we will process a refund or exchange. These issues will be resolved within 3 business days.

Late or Missing Refunds

Generally, the refund amount will appear in your account within 1-8 business days.

If you haven’t received your refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time for your refund to be officially posted.
3. Reach out to your bank, as there is often a processing period before a refund is reflected.

If you have completed all of these steps and still have not received your refund, please contact us at Shopify01@kiddiezoom.com.